Owner reviews

What owners say after the grid came back.

Each review carries its outage: how long it lasted, what the house used and what the roof gave back. The charge left at the end is the sum of those, never typed in.

4.8from 1,787 owner reviews

4.8

1,787 owner reviews

How the 1,787 are spread

  • 5 stars1,490
  • 4 stars231
  • 3 stars44
  • 2 stars13
  • 1 star9

8 of 8 owners shown

“Six days. My oxygen machine stayed on the whole time, and the light on the front told me each morning what I had left.”

The river took the substation on a Friday. My concentrator draws about 300 W around the clock, so I turned everything else off except the fridge and one lamp. That is close to 11 kWh a day, and the roof put most of it back each afternoon.

Dorothy A.Asheville, North Carolina

Outage
Flood, 144 hours
The house used
65.2 kWh
The roof gave back
55.4 kWh
Left when the grid returned
3.7 kWh
“A short one. The kids did not notice until they saw the neighbors on their porches with flashlights.”

It went out during dinner and came back before breakfast. We found out from the neighbors, not from the house.

Kevin D.Tampa, Florida

Outage
Thunderstorm, 9 hours
The house used
1.6 kWh
The roof gave back
Nothing
Left when the grid returned
11.9 kWh
“Four days without the grid. The roof refilled it every afternoon and we never ran the generator once.”

I went out every morning to look at the panels, as if I could see them working. By two in the afternoon the light on the battery was back at the top.

Nadia P.Lake Charles, Louisiana

Outage
Hurricane, 96 hours
The house used
18.4 kWh
The roof gave back
16.9 kWh
Left when the grid returned
12.0 kWh
“Snow on the panels, so no sun at all. My CPAP ran both nights and there was charge left on the third morning.”

Glen W.Houston, Texas

Outage
Winter storm, 52 hours
The house used
9.8 kWh
The roof gave back
Nothing
Left when the grid returned
3.7 kWh
“The utility cut us off for the wind. I only knew because the street lights went out.”

Rosa M.Paradise, California

Outage
Safety shutoff, 30 hours
The house used
5.9 kWh
The roof gave back
4.2 kWh
Left when the grid returned
11.8 kWh
“The freezer was full of venison. Not one package thawed.”

Marcus J.Detroit, Michigan

Outage
Ice storm, 41 hours
The house used
7.4 kWh
The roof gave back
0.8 kWh
Left when the grid returned
6.9 kWh
“The grid failed in the afternoon heat. We kept the fridge, two fans and the baby monitor on.”

Jenna L.Tulsa, Oklahoma

Outage
Heat wave, 14 hours
The house used
3.9 kWh
The roof gave back
Nothing
Left when the grid returned
9.6 kWh
“I work from home. The router never went down, so neither did my calls.”

Arjun S.Phoenix, Arizona

Outage
Transformer fire, 20 hours
The house used
4.4 kWh
The roof gave back
3.0 kWh
Left when the grid returned
12.1 kWh

Your outage will have its own numbers.

Work them out before it comes: what stays on, for how long, with or without a roof.